Innova-tsn has been supporting one of the country’s largest electricity suppliers for over 15 years, achieving its strategic repositioning from a product-focused management to a customer-focused commercial model.

The service designed, built, maintains and evolves a Customer Intelligence Platform that integrates and makes available a single view of the customer, serves as a source for multiple customer intelligence models on customer value, retention, cross-selling probability and more, and by using these, enables automated management of customised campaigns.